![]() ![]() Our destination was just off shore from the airport north of Kona on the Big Island of Hawaii, in Makako Bay. We’re always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.We got on the boat at dusk, and motored out to sea, arriving after dark. The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. If you see an Experience Award Winner label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Viator over a 12-month period. You’ll see some experiences with a “Promoted” badge, which means that the operators of those experiences have agreed to pay Viator more to have their experience highlighted. You’ll see explanations of what those sort options mean when you select them. ![]() On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. That’s why we offer many ways to help you find the right experiences for you. Viator wants to make your searches as relevant as possible. It is not necessary to have booked an experience through Viator (or Tripadvisor) to submit a review of an experience to the Tripadvisor site. Tripadvisor reviews that appear on the Viator site are subject to the same checks and moderation processes as set out above. After publication, our team checks each review reported to it as not meeting our publication criteria. All you need to do is click on the link provided in the email. In some cases, we will also send you an email asking you to validate your review before it is published. When the system detects a problem with a review, it may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists who work 24/7 to maintain the quality of the reviews on our site. If the system detects something that contradicts our publication criteria, the review is not published. Before publication, each review goes through an automated tracking system, which collects information for each of the following criteria: who, what, how, and when. You can only submit a review or rating of an experience to Viator if you were the person who made the booking through Viator. So upsetting to see Customer service ruining what would have been a good trip. BE AWARE, IF YOU BOOK, YOU ARE NOT GETTING A REFUND!!!! Also, don't expect anyone to return your messages if there is a problem. I finally reached out to Dan at Manta Adventures and was told "we are no to going to refund sorry we have a wait list of over 50 people and we could have used the spots for these eligible people please do not send any more emails". ![]() After the trip I gave it a few days and after seeing no refund I reached out to Viator and was told no refund as it was past the cancellation time frame, which it wasn't, just no one returned my call. I showed up the next day for trip, and at check in asked about the refund, and was told ' sure, thats no big deal, we will make a note and let the captain know'. ![]() I let them know that I was traveling here and had no means of finding wetsuits, could I please get a refund on those. I then tried the messaging platform the next day and was told I could bring them but I would have to find a wet suit to fit them. I called the number on the website 2 days prior to let them know that I had 2 kids that were 5 and 6, and needed to take them off the trip as well as a senior( so she could stay and watch the children). I found out 2 days prior to our trip that the ages are 7 and up. Got to see Manta Rays up close and personal and loved every minute with my family. the actual experience underwater was fantastic. Let's start with the 2 stars of enjoyment. ![]()
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